Our experience with team UCIT has been nothing short of being fantastic. Their proactive service and advice has enabled us concentrate on our core business i.e. client service
Managed Services
Let UCIT take care of the IT so you can allocate your staff to tasks crucial to your business.
Platinum – more than 20 hours a month, 1 year commitment
Premium – more than 6 hours a month, 1 year commitment.
Standard – standard ad-hoc rate.
Project – minimum 20 hour block to be consumed within 1 year.
These contracts can be customised to meet your business requirements (per hour, per device or fully outsourced).
For the fully outsourced model; we need to familiarise ourselves with your network before we are able to price up a contract. To do this we recommend that we complete a full audit of your systems.
Professional
Our technicians are competent and reliable. We operate in a range of different industries, all with their own unique cultures. Our mandate is to resolve issues as quickly as possible and leave the workplace in a better condition than when we first arrived.
Ticketing system
Cases and interactions are logged in our ticketing system. We believe it’s important to be transparent with all of our work. This helps keep you up to date with exactly what is happening with your environment and is a useful tool when reviewing IT budgets to help forecast expenditure.
Progressive
Technology never sleeps. There is always a patch, an update, a new piece of hardware, a new app, a better or cheaper way of doing things. UCIT keeps an open mind when looking at all new technology. By looking at each opportunity without bias we are able to ensure our recommendations are based off the best available options.
THEY’RE ALL LOVING IT
What our clients have to say
HARRY LAUREN
EMPIRE INSURANCE GROUP
JASON SJOLAND
MODULAR WA
I have been working with the guys at UCIT for close to 8 years and I have always found their service and knowledge excellent. So much so that I have engaged them for our start-up company. The team makes themselves available at all hours and are only too happy to help. I would recommend their services.
NARELLE HELEAN
SCHAFFER CORPORATION LIMITED
UCIT have provided IT solutions and support for Schaffer Corporation Ltd since 2008, with Lyndon’s personal involvement going back 15 years. UCIT offer valuable advice on the most effective and cost efficient solutions for our needs, including the recent implementation of cloud technology. The service is efficient, cost effective and reliable, with Lyndon always available, responsive and helpful when any issues arise. We would have no hesitation recommending UCIT as a service provider to anyone looking for assistance with their IT needs.
BEV DAVIDSON
PRO AUTO
We have been with UCIT since September 2015. Our system is now running sooth and if we have any issues, they are very prompt to assist us and rectify any problems.
Matt has been on-site immediately when needed. UCIT are clear and efficient with their invoicing. We are very impressed with their services and expertise and have no hesitation in recommending UCIT to any Business. All the staff are very friendly and helpful.
TERRY BIRNIE
Aussie Modular Solutions
We were referred to UCIT (Markos Sarris) by a super demanding & successful no-nonsense business entrepreneur we know. We were totally over being let down by IT companies with high costs and no guarantee of performance and we wanted a reliable solution for our business. We were told UCIT was the way to go. UCIT took over our service provision about a decade ago and we have never had a system failure, we have never been inconvenienced with stoppages and we have not been paying out money for unscheduled maintenance issues. Of course we have had need to call UCIT when little things happen, mainly through our own fault or lack of knowledge about something, but these times are few and far between. Our system works, is well maintained and we feel extremely comfortable knowing we have a very reliable system and a very competent and modern company looking after it. We highly recommend UCIT to anyone looking for the great services and support they provide.
JANET LING
INSTANT WASTE MANAGEMENT
I confirm that UCIT have been looking after our group’s IT requirement since 2012.
Matt, Marcus and the team have been proactive and forthcoming with their recommendations on what is best for the group, and always responsive whenever we have an IT related issue.
They are skilful, professional and friendly to deal with.
LORRAINE KELLY
CATALANOS
We have been associated with UCIT since the company was formed in 2008. At times when we have a problem, a phone call results in an extremely fast response. For less urgent requests an email also results in an solution within a couple of hours or less. We have never been made to feel like we are to much bother or not worth the effort.
I would recommend this company to anyone looking for IT professionals for cloud, maintenance, and equipment solutions.
MARK CLAYTON
SHELMARK REAL ESTATE
UCIT took over our service provision about a decade ago and we have never had a system failure, we have never been inconvenienced with stoppages and we have not been paying out money for unscheduled maintenance issues. Of course we have had need to call UCIT when little things happen, mainly through our own fault or lack of knowledge about something, but these times are few and far between. Our system works, is well maintained and we feel extremely comfortable knowing we have a very reliable system and a very competent and modern company looking after it. We highly recommend UCIT to anyone looking for the great services and support they provide.
