Our experience with team UCIT has been nothing short of being fantastic. Their proactive service and advice has enabled us concentrate on our core business i.e. client service
FAQ
Where is my data stored?
In a Vocus data centre in the Perth CBD. Office 365 is stored in Australia, separate to the UCIT hosting platform.
Is a UCIT Cloud Solution the right choice for my business?
Most businesses will benefit from a cloud solution, our pre sales team will work with you to determine the best products to encapsulate all of your business needs.
Is a UCIT Cloud Solution safe?
Traditional on site setups can become a case of “set and forget”. If there is no pro active maintenance, security is often an afterthought following a breach. UCIT employs a range of security platforms and features to help keep your systems secure. Security is constantly evolving and we adopt new security standards and defensive techniques as they become available. Your business will benefit enterprise solutions at a fraction of the cost.
Where is the support?
From our Perth based System Engineers – you have a direct line to their mobile and they can provide on-site assistance as well.
Can I get a trial?
Yes – we can setup an obligation free 30 day trial of a cloud environment.
This trial has limited functionality and is designed to demonstrate the performance of a Private Cloud Solution.
Where is my data stored?
Across two Vocus data centres located in the Perth CBD.
Is it safe?
UCIT makes use of a range of industry leading security platforms, that coupled with adhering to best practices and constant monitoring helps minimise security risks.
Can I get 24 hour support?
Yes – if your business requires support outside of standard business hours (8:30am – 5PM Monday to Friday) a maintenance plan can be arranged to include access to an on-call engineer. This option is not available to ad-hoc clients.
What industries do you support?
UCIT supports clients across a range of industries: retail, construction, real estate, law, engineering, disability employment, insurance, hospitality, medical, waste management, education, information technology, mining, automotive, finance and not of profit.
Is it cost effective?
Using the 2017 Hays Salary Guide, a dedicated cloud engineer in Perth costs $90 – 120k a year. This is a single resource with a single skill set.
Hiring IT staff can be a daunting task, a candidate can look excellent on paper but not perform in real world scenarios. They may require time off work if they are sick, need to arrange cover for holidays or other events leaving your business potentially exposed.
Working within a single business, extra attention has to be made to allow adequate professional development and training to keep up with emerging technologies.
With UCIT you have access to a range of engineers who have experience across a range of industries, at a fraction of the cost of a dedicated staff member.
What our clients have to say
HARRY LAUREN
EMPIRE INSURANCE GROUP
JASON SJOLAND
MODULAR WA
I have been working with the guys at UCIT for close to 8 years and I have always found their service and knowledge excellent. So much so that I have engaged them for our start-up company. The team makes themselves available at all hours and are only too happy to help. I would recommend their services.
NARELLE HELEAN
SCHAFFER CORPORATION LIMITED
UCIT have provided IT solutions and support for Schaffer Corporation Ltd since 2008, with Lyndon’s personal involvement going back 15 years. UCIT offer valuable advice on the most effective and cost efficient solutions for our needs, including the recent implementation of cloud technology. The service is efficient, cost effective and reliable, with Lyndon always available, responsive and helpful when any issues arise. We would have no hesitation recommending UCIT as a service provider to anyone looking for assistance with their IT needs.
BEV DAVIDSON
PRO AUTO
We have been with UCIT since September 2015. Our system is now running sooth and if we have any issues, they are very prompt to assist us and rectify any problems.
Matt has been on-site immediately when needed. UCIT are clear and efficient with their invoicing. We are very impressed with their services and expertise and have no hesitation in recommending UCIT to any Business. All the staff are very friendly and helpful.
TERRY BIRNIE
Aussie Modular Solutions
We were referred to UCIT (Markos Sarris) by a super demanding & successful no-nonsense business entrepreneur we know. We were totally over being let down by IT companies with high costs and no guarantee of performance and we wanted a reliable solution for our business. We were told UCIT was the way to go. UCIT took over our service provision about a decade ago and we have never had a system failure, we have never been inconvenienced with stoppages and we have not been paying out money for unscheduled maintenance issues. Of course we have had need to call UCIT when little things happen, mainly through our own fault or lack of knowledge about something, but these times are few and far between. Our system works, is well maintained and we feel extremely comfortable knowing we have a very reliable system and a very competent and modern company looking after it. We highly recommend UCIT to anyone looking for the great services and support they provide.
JANET LING
INSTANT WASTE MANAGEMENT
I confirm that UCIT have been looking after our group’s IT requirement since 2012.
Matt, Marcus and the team have been proactive and forthcoming with their recommendations on what is best for the group, and always responsive whenever we have an IT related issue.
They are skilful, professional and friendly to deal with.
LORRAINE KELLY
CATALANOS
We have been associated with UCIT since the company was formed in 2008. At times when we have a problem, a phone call results in an extremely fast response. For less urgent requests an email also results in an solution within a couple of hours or less. We have never been made to feel like we are to much bother or not worth the effort.
I would recommend this company to anyone looking for IT professionals for cloud, maintenance, and equipment solutions.
MARK CLAYTON
SHELMARK REAL ESTATE
UCIT took over our service provision about a decade ago and we have never had a system failure, we have never been inconvenienced with stoppages and we have not been paying out money for unscheduled maintenance issues. Of course we have had need to call UCIT when little things happen, mainly through our own fault or lack of knowledge about something, but these times are few and far between. Our system works, is well maintained and we feel extremely comfortable knowing we have a very reliable system and a very competent and modern company looking after it. We highly recommend UCIT to anyone looking for the great services and support they provide.
